Booking & Cancellations Policies

At Mission Springs Resort, we understand that life sometimes throws a curveball and plans can unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on reservations. Cancellations affect us greatly, therefore you must agree to the following cancellation policy at the time of booking:

Cancellations must be made at least 30 days before arrival for the cottages and 90 days before arrival for the Lake House in the non-peak season. NO CANCELATIONS ARE ALLOWED FOR THE LAKE HOUSE DURING THE MONTHS OF JUNE, JULY, AND AUGUST.

The deposit is non-refundable. Cancellations within 14 days prior to arrival for the cottages and 90 days prior to arrival for the Lake House (in the off season) result in a cancellation charge equal to the full reservation amount, plus tax. Reservation changes within 14 days of arrival for the cottages and 90 days prior to arrival for the Lake House may be allowed without additional charge over non-peak periods at the resort’s discretion, subject to availability.

Mission Springs Resort does not take responsibility for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies.

We highly encourage guests to consider purchasing trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip.com to compare affordable options is well worth your travel investment.

 Policies

Age Requirements: Guests must be at least 21 years of age to book a room.

Credit Card and Damage Policy: A major credit card must be presented at check-in to cover any incidental charges. We reserve the right to charge your card for the total amount of any damage done to the property during your stay.

Deposit Policy: You will be charged a 20% non-refundable deposit upon booking. 30% when booking online through Expedia or Booking.com and their affiliates.

Taxes: All bookings at Mission Springs Resort are subject to 5.5% Wisconsin state sales tax.

Departure Cleaning & Resort Fee: Guests will enjoy all the comforts of home when staying at Mission Springs Resort. We expect you to leave your cottage or Lake House in the same condition in which you found it. A cleaning fee of $150 will be charged per stay for the Lake House and $50 per stay for the cottages. We reserve the right to increase the cleaning fee if there is an excess amount of cleaning needed after you depart.

Check in/Check out times: Check-in time is after 3pm. Check out time is 10am. Please inquire upon arrival if you would like to request a later check out time.

Non-Smoking: The Lake House and cottages are non-smoking. Smoking is allowed in the outdoor areas only, such as certain common areas around the resort property. When smoking outdoors, please keep the doors and windows closed to avoid smoke entering the guest unit. Smoking inside the Lake House, or smoking near doors and open windows that results in the dwelling smelling of smoke, will result in a minimum $250 additional cleaning charge.

For the comfort of our guest, no smoking is allowed at the beach when other guests are present.

Pet Policy/Boarding: We do allow dogs with permission but they are not allowed to be left in the Lake House or cottages alone for extended periods of time. If you will be gone for the entire day we can recommend a doggy daycare within 5 miles of our location for under $10 per day. The Resort is not responsible for any matters relating to pet boarding.

The fee for pets to stay at the Lake House is $100 per pet per stay.
The fee for pets to stay at the Cottages is $75 per pet per stay.

IF WE FIND THAT YOUR PETS HAVE BEEN LAYING ON OR SLEEPING ON OUR BEDS YOU WILL BE CHARGED AN ADDITIONAL $150 CLEANING FEE PER BED.

Please pick up after your pets, especially at the beach. For the safety of your dogs and our guests, please keep your pets on a leash.

Questions: Should you have any questions regarding our reservation and booking policies, please do not hesitate to call Katie at: (715) 209-8321 or Email:[email protected]

 

When you are ready to book your stay please call or text 715-209-8321 or click here to book now!

Mission Springs Resort
30175 Mission Springs Road
Ashland, Wisconsin 54806