Booking & Cancellations Policies
By making a reservation at Mission Springs Resort you are agreeing to all of our policies.
Please click here to see our COVID-19 amended cancellation and reservation policies.
Cancellations affect us greatly, therefore you must agree to the following cancellation policy at the time of booking:
Cancellations must be made by 3:00pm 2 days before your arrival for the cottages and 7 days prior to your arrival for the Lake House. NO CANCELLATIONS ARE ALLOWED FOR LAKE HOUSE RESERVATIONS DURING THE MONTHS OF JUNE, JULY, AND AUGUST.
We highly encourage our guests to consider purchasing trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip.com to compare affordable options is well worth your travel investment.
Your deposit is non-refundable.
Age Requirements: Guests must be at least 23 years of age to book a room.
Credit Card and Damage Policy: A major credit card must be presented at check-in to cover any incidental charges. We reserve the right to charge your card for the total amount of any damage done to the property during your stay.
Deposit Policy: You will be charged a 20% non-refundable deposit upon booking.
Taxes: All bookings at Mission Springs Resort are subject to 5.5% Wisconsin State Sales and Local tax.
Departure Cleaning & Resort Fee: A cleaning fee of $150 will be charged per stay for the Lake House and $25 per stay for the cottages. We reserve the right to increase the cleaning fee if there is an excessive amount of cleaning needed after you depart.
We reserve the right to cancel this reservation for any reason we deem necessary before your arrival. Because we have a limited number of rentals available, unexpected and unforeseen events occur that may make reservation unavailable. If this happens we will do everything possible to assist you in finding comparable alternative accommodations.
Check in/Check out times: Check-in time is 3pm. Check out time is 10am
Non-Smoking: The Lake House and cottages are non-smoking. When smoking outdoors, please keep the doors and windows closed to avoid smoke entering the cottage or house. Smoking inside, or smoking near doors and open windows that results in the dwelling smelling of smoke, will result in a minimum $250 additional cleaning charge.
For the comfort of our guest, no smoking is allowed at the beach when other guests are present.
Pet Policy: Your well behaved dog is always welcome!
The fee for pets to stay at the Lake House is $75 per pet per stay.
The fee for pets to stay at the Cottages is $25 per pet per stay.
If we find that your pets have been laying on or sleeping on the beds and furniture you will be charged an extra cleaning fee of $75.
You are responsible to pick up after your pets, especially at the beach.
For the safety of your dog and our guests, please keep your pets on a leash.
These policies can be updated at any time at the resorts discretion.
Any violation of these policies or if your behavior results in an inconvenience to our other guests will result in the need to find other accommodations immediately. Refunds will not be considered.
Assumption of Risk
It is understood that you, as renter or guests of Mission Springs Resort, LLC, assume all risk associated with any activity taking place when on our grounds or participating in any activity off premise. Use of our boats is at your own risk. We do not have lifeguards on duty at any of our beaches so please swim at your own risk.
Questions: Should you have any questions regarding our reservation and booking policies, please do not hesitate to call us at: (715) 209-8321 or Email: [email protected]
Mission Springs Resort
30175 Mission Springs Road
Ashland, Wisconsin 54806