Booking & Cancellations Policies
By making a reservation at Mission Springs Resort you are agreeing to all of our policies.
At Mission Springs Resort, we understand that life sometimes throws you a curveball and plans can unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on your reservation. Cancellations affect us greatly, therefore you must agree to the following cancellation policy at the time of booking:
Cancellations must be made at least 30 days before your arrival for the cottages and 60 days prior to your arrival for the Lake House. NO CANCELLATIONS ARE ALLOWED FOR LAKE HOUSE RESERVATIONS DURING THE MONTHS OF JUNE, JULY, AND AUGUST.
Your deposit is non-refundable.
Reservation changes within 14 days of arrival for the cottages and 60 days prior to arrival for the Lake House may be allowed without additional charge over non-peak periods, at the resort’s discretion, subject to availability.
We highly encourage our guests to consider purchasing trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip.com to compare affordable options is well worth your travel investment.
Age Requirements: Guests must be at least 21 years of age to book a room.
Credit Card and Damage Policy: A major credit card must be presented at check-in to cover any incidental charges. We reserve the right to charge your card for the total amount of any damage done to the property during your stay.
Deposit Policy: You will be charged a 20% non-refundable deposit upon booking. 30% when booking online through Expedia or Booking.com and their affiliates.
Taxes: All bookings at Mission Springs Resort are subject to 5.5% Wisconsin state sales tax.
Departure Cleaning & Resort Fee: Guests will enjoy all the comforts of home when staying at Mission Springs Resort. We expect you to leave your cottage or Lake House in the same condition in which you found it. A cleaning fee of at least $150 will be charged per stay for the Lake House and $25 per stay for the cottages. We reserve the right to increase the cleaning fee if there is an excess amount of cleaning needed after you depart.
Check in/Check out times: Check-in time is after 3pm. Check out time is 10am. Please inquire upon arrival if you would like to request a later check out time.
Non-Smoking: The Lake House and cottages are non-smoking. Smoking is allowed in the outdoor areas only, such as certain common areas around the resort property. When smoking outdoors, please keep the doors and windows closed to avoid smoke entering the cottage or house. Smoking inside, or smoking near doors and open windows that results in the dwelling smelling of smoke, will result in a minimum $250 additional cleaning charge.
For the comfort of our guest, no smoking is allowed at the beach when other guests are present.
Pet Policy/Boarding: We do allow dogs with permission but they are not allowed to be left in the Lake House or cottages alone. We can recommend a doggy daycare within 5 miles of our location for under $10 per day. The resort is not responsible for any matters relating to pet boarding.
The fee for pets to stay at the Lake House is $100 per pet per stay.
The fee for pets to stay at the Cottages is $75 per pet per stay.
If we find that your pets have been laying on or sleeping on the beds and furniture you will be charged an extra cleaning fee.
You are responsible to pick up after your pets, especially at the beach. For the safety of your dogs and our guests, please keep your pets on a leash.
These policies can be updated at any time at the owners discretion.
Any violation of these policies or if your behavior results in an inconvenience to our other guests will result in the need to find other accommodations immediately. Refunds will not be considered.
Assumption of Risk
It is understood that you, as renter or guests of Mission Springs Resort, LLC, assume all risk associated with any activity taking place when on our grounds or participating in any activity off premise. Use of our boats is at your own risk. We do not have lifeguards on duty at any of our beaches so please swim at your own risk.
Questions: Should you have any questions regarding our reservation and booking policies, please do not hesitate to call us at: (715) 209-8321 or Email: [email protected]
When you are ready to book your stay please call or text 715-209-8321 or click here to check availability!
Mission Springs Resort
30175 Mission Springs Road
Ashland, Wisconsin 54806